for families facing terminal illness
Wellbeing Services

Wellbeing Services

ellenor's Wellbeing team offer a range of different services: 

  • Befrienders
  • Bereavement Support
  • Counsellors
  • Financial Guidance and Benefits Service
  • Music Therapists
  • Play Therapists
  • Social and Family Support work 
  • Volunteers

Our experienced team support individuals and their families through treatment and beyond into bereavement.

Befrienders mainly visit patients and carers in their own homes but can be in other settings such as Nursing or Residential homes. Their role is varied, they give company to the patient to enable their carer to have a rest. Sometimes they may escort patients to Hospital or Clinic appointments, as well as specially arranged trips.

Bereavement Support
We understand that people might need different types of support, and we have a range of support available to people who have been bereaved. ellenor provides counselling and bereavement support for relatives and close friends of our patients, by offering one-to-one counselling during this time of transition and readjustment and an informal weekly coffee morning for bereaved people. We also have a dad’s bereavement group.

We hold various courses, groups and sessions. Find out what’s coming up.

Counselling is a therapy which provides the opportunity to explore areas of life where there may be distress, dissatisfaction, uncertainty or confusion, with a view to finding ways of managing situations.

It will involve talking to a counsellor in a confidential, supportive and non-judgmental environment. The counsellor will work alongside individuals to explore possibilities, options and alternatives which may be available.  It is about helping and empowering people to find a way forward and learning and discovering new strengths and skills, in order to be able to deal effectively with difficulties. 

Financial Guidance and Benefits Service
This service helps with advice on applying for and entitlement to benefits; health costs such as prescriptions; travel to hospital; transport concessions such as disabled parking badge; accessing charitable grants; housing costs. There will be other cases outside immediate welfare advice, around working rights, pension rights, life insurance claims and the importance of wills and forward financial planning.

Music Therapy
Music therapy can lead to increased interaction for people with communication difficulties, and raise self-esteem and dignity. It can also lower anxiety levels and encourage improvement in co-ordination skills.

In music therapy, people experience music improvised uniquely for and with them. They will have the opportunity to interact and communicate musically and to express themselves in whatever way they can – using their body, voice or instruments. But most of all they will be forming a creative relationship with their music therapist. 

A music therapist is a skilled musician who has been trained to use music to reach out in this way and to help someone develop their potential whatever their disability, difficulties or diagnosis. People may come to music therapy for many different reasons. 

A music therapy session may be formed of:

  • Improvising music
  • Writing songs
  • Making music CDs
  • Music as relaxation
  • Singing favourite songs
  • Group work

Play Therapy
Play therapy is a therapeutic approach to help troubled or distressed children, using play. It offers an opportunity for children to explore painful feelings, and understand distressing or traumatic experiences or situations, which they may or may not be able to recall in words.

It is a non-threatening method of working with children, who are able to use the play room. Toys and equipment are selected to enable a child to explore issues that are thought to be important to them, although no suggestions or guidance is given. They are enabled to use their experiences to understand and resolve their difficulties.

Social Worker
Specialist palliative care social workers offer a wide range of support to patients and families from practical help and advice, help with housing and accessing other services, through to advocacy, individual counselling and group support. 

Family Support Worker
Our Family Support Worker works alongside other multi-professional team members providing support and advice to patients, relatives and carers.  They act as a resource providing access to specialist advice, information and support to patients, relatives, carers, health and allied health professionals in relation to psychosocial supportive needs.  The family support worker also contributes to the bereavement service for individuals providing ongoing support after the patient dies.


Information and Leaflets
We have provided brief descriptions of our services on the website, however further information can be found in our Information and Resources library.