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Retail Cluster Manager

Salary: £25,959 to £29,217 per annum

Hours: 37.5 per week, Monday to Sunday

Location: 42-44 High Street, Swanscombe, Kent, DA10 0AB

(you will be required to work and travel to other retail shops)

Are you a retail Manager looking for a development opportunity within a multi-site environment?

As a Retail Cluster Manager, you will have a background in retail and have experience in a multi-site environment. You will lead the shop managers across the different retail shops to drive sales to achieve strategic objectives and targets.  

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

1. Collaborate with the Head of Retail to plan, set, and manage the annual retail operating budget, taking corrective actions as needed.
2. Ensure your teams are delivering as per the strategic plan and in line with company policies and procedures.
3. Monitor and evaluate the commercial performance of each shop with your remit and E-commerce division, reporting to the Head of Retail regularly.
4. Oversee retail property management matters, ensuring compliance and maintenance of property databases.

Essential requirements:

• Proven experience in managing, supporting and resourcing a geographically dispersed team through setting and monitoring objectives and targets.
• Proven experience in managing and setting budgets
• A good understanding of retail management and the challenges of working within the voluntary sector
• Excellent customer service skills
• Good organisation and planning skills with the ability to manage and prioritise workload.

How to apply:  

By application form either online, downloadable from our website or by submitting a CV and cover letter to HR@ellenor.org. CV’s without a cover letter will not be considered.

Application Deadline: Friday 19^th July 2024

Interviews will take place on Friday 26^th July 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Administrator

Salary: £22,704

Hours: 37.5 hours per week (Monday to Friday 9-5 pm)

Location: Office-based at Gravesend, DA11 7HQ

Do you have great customer service, a friendly, approachable manner and confidence in administration? If so, we are looking for someone just like you!

As an administrator, you will be confident working across both clinical and non-clinical teams, handling queries, and telephone calls and managing a shared inbox. You will be based between the hospice ward and on-site office so the capacity to navigate challenging circumstances and situations is essential.

About Us:

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key responsibilities of the role include:

• Entering and extracting information via the patient electronic records system.
• Managing queries relating to the administration team, hospice departments, and external parties.
• Scanning, filing and printing as required.
• Taking calls and recording patient information and colleague messages where relevant.

• Completing statutory and mandatory training.

• Perform administrative duties to support the Inpatient Ward.

• Pay close attention to detail to ensure accuracy in all tasks

Essential requirements:

• Experienced in the use of databases and inputting of data.
• Great interpersonal skills with the ability to communicate with a diverse range of people.
• Demonstrable experience in administrative/office environment.
• Proven familiarity with Microsoft Office suites.

Professional Growth

You’ll have the opportunity to learn, grow and develop your skills in a supportive and friendly environment whilst working with a variety of key stakeholders. 

Supportive Team

At ellenor, we support, encourage, and uplift each other.  By contributing towards our mission and being part of our dynamic team together we will celebrate successes and help overcome challenges as well as learn and move on quickly from our failures.  We encourage you to try new initiatives, think BIG and be bold with your aspirations.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

For informal enquiries please contact Nicole Blacker, Deputy Head of Clinical Admin Team on 01474 320007.

This post is subject to a Standard DBS clearance.

Closing date:  26 July 2024 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Ecommerce Manager

Salary: £25,959 to £29,217 per annum

Hours: 37.5 per week, Monday to Sunday

Location: Unit 11, Canal Road, Gravesend, Kent, DA12 2PA

Are you an experienced ecommerce manager looking for an opportunity to support your local charity?

As an ecommerce manager, you will have a background in ecommerce operations and experience managing multiple sites. You will lead teams across various locations to optimise ecommerce operations and achieve strategic objectives and targets.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Collaborate with the Head of Retail to plan, set, and manage the annual ecommerce operating budget, taking corrective actions as needed.
• Ensure your teams are delivering as per the strategic plan and in line with company policies and procedures.
• Monitor and evaluate the performance of ecommerce operations.
• Oversee ecommerce performance, and management, ensuring compliance and maintenance of databases.
• Work with internal teams for campaigns and digital marketing.
• Ensure product offering and pricing is competitive across markets.

Essential requirements:

• Proven experience in managing, supporting, and resourcing a geographically dispersed team through setting and monitoring objectives and targets.
• Proven experience in managing and setting budgets.
• A good understanding of ecommerce management and the challenges of working within the voluntary sector.
• Sound knowledge of digital marketing channels (Socials, ebay, email, etc)
• Excellent customer service skills.
• Good organisation and planning skills with the ability to manage and prioritise workload.

How to apply:  

By application form either online, downloadable from our website or by submitting a CV and cover letter to HR@ellenor.org. CV’s without a cover letter will not be considered.

Application Deadline: Sunday 11^th August 2024

Interviews will take place on Monday 19^th August 2024

ellenor is committed to recognising and valuing people’s differences and promoting an inclusive environment for everyone. We are committed to recruiting and retaining an outstanding and diverse team of individuals who will work together to support our patients and their families at one of the most difficult times of their lives.