Salary: £12,732.80 per annum

Location: Darent Valley Hospital

Hours: 20 Hours per week, Working 4 days per week, Monday to Sunday

Do you have great customer service, a friendly and approachable manner and retail management experience? If so, we are looking for someone just like you!

As an Assistant Manager, you will have a background in retail and experience in the retail environment. You will work alongside the Shop Manager to manage staff and volunteers, drive sales to achieve strategic objectives and targets as well as assist in recruitment, training and cash management.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Collaborating with the Shop Manager and Head of Retail to run the shop
• Ensure your team is delivering as per the strategic plan and in line with company policies and procedures
• Monitor and evaluate the performance of the shop
• Oversee retail property management matters, ensuring compliance and maintenance of property databases

Essential requirements of the role include:

• Proven experience in managing, supporting and resourcing a team through setting and monitoring objectives and targets
• Proven experience in managing budgets
• A good understanding of retail management and the challenges of working within the voluntary sector

UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

For informal enquiries please contact 01474320007

Application deadline: 14 July 2025

Interviews will be conducted on 21 July 2025

As a member of our Catering team, your main duties will be to prepare and cook a variety of meals for patients, relatives, staff and the general public and to assist with functions that the hospice sites require. This role can be very physically demanding.

 Internal Key relationships

• Inpatient ward
• Facilities Team
• Senior management
• Volunteers

External Key relationships

• Cash Register Supply Co - CRS
• Acopia
• Infinity

Duties and Responsibilities:

The duties outlined below are not definitive and may be changed in accordance with the needs of the organisation.

Operational Responsibilities:

• To prepare, cook and serve meals throughout the day, including breakfast, lunch and supper for patients, visitors, and staff, this will involve direct patient contact. A good understanding of basic cooking is essential. (i.e.: cooking with fresh individual ingredients as opposed to packets or jars).
• To assist with helping to develop new menu options that accommodate the requirements of a diverse population, also any special dietary requirements.   
• To assist with preparation of items sold through ellenor outlets.

• To assist at special functions at the Hospice’s sites as directed.
• To assist with any scheduled catering cleaning duties as directed.
• To participate in activities organised with other teams such as the Children’s Team.
• To assist with cover of catering duties on weekends and Bank Holidays as part of a rota system.

• To be responsible for following safe working practices and to follow all Health & Safety, Food Regulations 1995 and HACCP guidelines.

To assist with ordering supplies within pre agreed budgets in the absence of the Catering Manager

Senior Individual Giving Officer

Salary: £26,761 – £30,094 (dependant on experience)

Location: ellenor Hospice, Gravesend DA11 7HQ combined with hybrid working

Hours:  37.5 Hours per week

Opportunity for a Senior Individual Giving Officer to join Team ellenor.

The postholder will build strong relationships within the community we serve, be a collaborative team player, and contribute to growing and developing ellenor’s diverse Individual Giving programme.

Working closely with the Individual Giving Manager, the Senior Individual Giving Officer will lead several key fundraising activities. While the Individual Giving Manager holds overall budget responsibility, the postholder will work towards income targets and lead on cash appeals, raffles, and the in-memoriam appeal. They will also support the acquisition and retention of our valued lottery players and regular donors, ensuring fundraising asks and supporter journeys are well-timed and tailored to different audiences.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Lead donor recruitment and development campaigns across print and digital, aligned with strategy, budget, and deadlines.
• Assist the Individual Giving Manager in planning and delivering the annual programme, including project management and recommendations.
• Coordinate daily with internal teams and external suppliers, from brief to final delivery.
• Monitor and report on campaign KPIs to guide planning and improve results.
• Support budgeting and reforecasting for the Individual Giving programme.
• Manage existing initiatives (e.g., appeals, in-memory) to maximise donor income.
• Deliver stewardship activities through mailings and digital engagement.
• Plan and run integrated direct marketing campaigns.
• Set and track KPIs, using data to optimise performance.
• Support donor phone campaigns (retention, upgrades, reactivation).
• Prepare data briefs for segmentation and collaboration.
• Lead key campaigns like the annual “Lights of Love.”
• Develop campaign project plans with milestones and resource needs.
• Communicate with supporters via email and phone professionally and empathetically.
• Line manage the Individual Giving Officer, providing direction, objectives, and regular reviews.

Essential requirements of the role include:

• Educated to GCSE level or equivalent qualification, including Maths and English at Grade C or above.
• Demonstrable experience in an Individual Giving or fundraising role.
• Proven experience in producing data-driven reports and insights for internal stakeholders.
• Experience in line management and leadership responsibilities.
• Proven experience in successful donor acquisition and direct marketing.
• Experience in devising and implementing campaigns, direct marketing copy and producing high-quality, successful marketing materials.
• Experience managing and maintaining accurate data or customer records.
• Experience of working within a charity, hospice or volunteer organisation (Desirable)
• Familiarity with data protection legislation and GDPR compliance in relation to personal data

This post is subject to DBS clearance.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.