for families facing terminal illness


Who we are?
ellenor (formerly known as EllenorLions Hospices and chYps) is a registered charity (no. 1121561) and a company registered in England and Wales (06302132)

Our registered office is: ellenor, Coldharbour Road, Northfleet, Gravesend, Kent, DA11 7HQ. ellenor Trading Limited (registered company no 05985820) and ellenor Lottery Company Ltd (registered company no. 03116416). The charity is governed by its Memorandum and Articles of Association dated 4 July 2007, registered with the Charity Commission (1121561) and constituted as a company limited by guarantee.

The Objects of the charity are summarised as follows:
To promote the relief of sickness in such charitable ways as the Charity shall from time to time think fit, but in particular (and without prejudice to the generality of such objects) concentrate on providing care and specialist support for persons of any age suffering from life limiting or life threatening condition, terminal illness or intractable pain whether in hospices, hospitals, nursing homes, clinics or in their own homes The charity is dedicated to improving the lives of older people.

If you do not wish to continue receiving information from us or carefully selected third parties please email us at or telephone us at 01322 221315.

Privacy policy 
ellenor is committed to protecting your privacy. The following statement describes how ellenor collects and uses information about people who visit our website. 

The terms of the Policy may change, so please check it from time to time.

What information do we collect?
On our web site you can make requests and register to receive materials. The types of information collected on these pages are name and contact information. 

Why do we collect your information?
ellenor uses your information to better understand your needs and provide you with information. We may also use your information to contact you or to provide you with information we think would be of particular interest.

Who has access to your information?
We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the Data Protection Act 1998. ellenor (including its associated and subsidiary companies) is the sole owner of the information collected on this Site. We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. 

Where you have given us permission we may contact you about other services and products or pass your details to similar organisations. 

When you are using our secure online donation pages, your credit/debit card transaction is securely processed by our own Barclays bank verified donation portals, ensuring we collect 100% of the donation. If you have any questions regarding secure transactions, email

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

16 or Under?
If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information

Do we use 'Cookies'?
This website uses cookies to help you in your interactions with our site.

 'Cookies' are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser. Essentially it takes the form of a small text file deposited on your computer's hard drive.

If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser's instructions. Further information on deleting or controlling cookies is available at 

Your consent
By providing us with your personal information you consent to the collection and use of that information for the purposes and in the manner described in this Privacy Policy.

Our website may include links to websites run by other organisations. ellenor is not responsible for the privacy practices of other organisations’ websites so you should read their privacy policies carefully.

We reserve the right to amend this privacy statement. The latest version will be available on our website so please check from time to time. By continuing to use the website you will be deemed to have accepted any changes.

Web Content
All information published on this website is accurate at the time of publication and all sections are regularly reviewed.

ellenor endeavours to ensure the content of this website is accurate and up-to-date but does not accept liability for error or omission.

Information may be changed or updated without notice.

Whilst every effort is made to maintain the relevance of links, ellenor is not responsible for the content of external websites and any such links should not be taken as an endorsement of any kind.

Financial Information
We will only collect financial information in order to process financial transaction such as debit/credit card donations. We will not retain your financial details on our database.

Stipulations regarding use of the discussion boards
Any communication or material that you transmit to, or post on, any public area of the Site including, but not limited to, any data, questions, comments, suggestions, reviews, or the like, is, and will be treated as, non-confidential and non-proprietary information.

When entering the discussion forum, you agree not to publish, post, disseminate distribute or otherwise transmit any defamatory, offensive, infringing, indecent or otherwise unlawful or objectionable material or information.

ellenor will not be responsible for the posting by any user of any defamatory, obscene or otherwise unlawful material. ellenor has the right to remove any material or posting you make on this Site at its discretion.