for families facing terminal illness

Our shops

Updated 12th June 2020
 
We have decided to open our furniture line early, so from Tuesday 16th June you will be able to arrange free collection of your goods by calling us on 01322 626 502.
 
Due to government guidance, we’ve had to change the way we operate by introducing some restrictions:
 
If you answer ‘yes’ to both questions, then please call us on 01322 626 502 to arrange collection.
 
  1. Is everyone in your household free of COVID-19 and the symptoms?
  2. Are you able to leave the items outside the house on the day for collection?
 
The above restrictions are all part of safe trading and we will update this page if they change.  
 
We are expecting to be busy so bear with us whilst we adjust our way of working to keep everyone safe. 

 

Updated 4th June 2020

Following the announcement for stage 2 of the government's road map, in relation to retail shops opening. We will be opening 4 shops (Crayford, Dartford Priory Centre, Swanscombe and Bexley) on 15th June. Our teams will be adopting a completely new process to adhere to government guidance and health and safety advice, so it is important that we focus on a phased return to opening our shops.   

We will be open from 10am to 4pm Monday to Saturday (closed Sunday) 

The safety of our staff, volunteers and customers is paramount to us.  We are using the advice given to us by the government, health and safety officers, as well as our HR colleagues to ensure all plans are implemented in a way that gets us back to supporting you into our shops whilst offering the protection to all of us. We have implemented new safe trading procedures in our shops, and we would ask our customers to please abide by the restrictions in place. Our teams are working to help you be safe as you shop but this will involve everyone being patient and supportive. 

We have implemented the following:

  • Social distancing champion. We will have a dedicated person at each shop who will ensure that we are able to operate in a safe environment for everyone. This will include limiting the number of customers in the shop, ensure we are taking donations in a safe way and encouraging everyone to respect the social distancing guidance once inside our shops. 
  • Safe payment methods (we would appreciate you paying with contactless please)  
  • Cough guards
  • Sanitiser units
  • 2 meters spacing around the shops
  • There will be a reduced stock levels for ease of access
  • Signage to inform you of our social distancing measures

Donation at our shops 

Without your donations, our shops would not be able to function, and it is your donations that help us provide hospice care and support to families facing terminal illness in Kent. 
Please be aware that we have strong government directions around safe trading.

We can receive your donations but there are a few additional rules that we must all follow. If these rules are not followed, we may have no choice but to close our shops and that will affect our income, so your support is appreciated. 

1. When can I donate goods?

  • Shops that are open will not be able to receive donations due to the new COVID-19 new regulations. You can bring your donations* to our Northfleet shop (DA11 8QR) Mon/Tues/Weds or Bexleyheath shop (DA6 7ES) Thurs/Fri/Sat, anytime between 10am and 2pm.
  • Please do not leave donations at our shops overnight or outside of these times as it will make the shops non-compliant with government direction and will mean the shop will not be able to open.

*Small items only (clothes, Clothing, bric-a-brac etc.)
Large items will need to be booked in from 16th June via our furniture line. 


 2. What can I donate?

  • We are happy to receive all your donations that we are able to sell in our shops. However, we are unable to take any damaged, soiled or broken items as we do not have the space anymore and the shop manager will have to refuse your donation.
  • We are unable to accept the following items during this new phase of trading so please work with us.

          - NO furniture delivered to the shop. If you do have furniture you would like to donate to us, please contact us again from the 16th June for new collection dates from our furniture team.

           -NO large items, everything must fit on a shelf or a hanger.

           -NO Books / CDs / DVDs / games, as we are unable to make sure they are cleaned prior to selling

           -NO prohibited items. Please see the list below

  • Animal fur coats or garments
  • Weapons or firearms
  • Sharp knives
  • Children’s car seats and booster seats
  • Microwaves
  • Gas appliances/paraffin heaters 
  • Soft toys
  • Upholstered furniture without a fire label (Must comply with the furniture and furnishings regulations 1988 and have the relevant label attached or predate 1950) 
  • Candles without safety label
  • Computer hard drives 
  • Bicycles
  • 4 wheeled mobility scooters
  • Pierced earrings
  • Wheelchairs/ disability equipment
  • Prescription glasses
  • Flammable items, fire lighters, fireworks etc.
  • Solvent and solvent based products
  • Pornographic or pirated DVDs
  • DVDs with an age rating must not be sold to any one underage
  • Children’s garments with a draw string
  • Cots, cot mattresses, Moses baskets
  • Consumables, food, alcohol
  • Ivory (unless it predates 1900)
  • Goods with other charity logos on
  • Nightwear without a flammable label
  • Any counterfeit items

 

 3. How can I donate?

  • The donating times are above, we will be operating social distancing for donations and you may be asked to queue so please be patient as we can only accept one donation at a time.
  • Please do not leave your things outside the shop without talking to a member of the team first, this may cause us to be left in an unsafe environment and could lead to the shop closure.
  • We may be unable to help with unloading your items from your car due to social distancing measures.
  • We may have to refuse your donation if the shop becomes full and unsafe, we are having to operate with limited space now in our stock rooms due to social distancing. If this is the case, then we will take your details and arrange a time when it is safe to take your donations. Thank you for your understanding. 

We thank you enormously for all your continued support and appreciate that these are challenging times for everyone while we try and establish a safe trading environment for all.

We will review our processes regularly and in line with any changes to government advice and place on our website. If you have any questions, please contact Gary Taylor, Head of Retail.