Hospice care in your home or ours

Our shops

Updated 12 April  2021
From Monday 12 April , we will be re-opening the following shops:
Shop Opening Hours  Shop Manager
Bexley (18-20 High Street, DA5 1AD) Mon to Sun: 10am to 4pm Julie
Bexleyheath (169 Broadway, DA6 7ES) Mon to Sun: 10am to 4pm Stella
Crayford (134 Crayford Road, DA1 4ES)

Mon to Sat: 10am to 4pm

Closed: Sunday

Dartford Priory Centre (Unit 58 The Priory Centre, DA1 2DL) Mon to Sun: 10am to 4pm Theresa
Northfleet (Pelham Road South, DA11 8RB)

Mon,Tues,Weds: 8am to 4pm

Thurs: 8am to 5.30pm

Sat: 9am to 5pm

Sun: 10am to 4pm

Closed: Friday

Welling (5 Upper Wickham Lane, DA16 0AB)

Mon to Sat: 10am to 4pm

Closed: Sunday

Maureen and Sally (Assistant Manager)
Swanscombe (44 High Street, DA10 0AB) Mon to Sun: 10am to 4pm



The following shops will remain closed until further notice:

Northfleet (Perry Street, DA11 8RE)
Tunbridge Wells (107 Camden Rd, TN1 2QY)
Gravesend (27 King Street, DA12 2DU)
Dartford (82  High Street, Dartford DA1 1DE
Westerham (5 Market Square, TN16 1AN)
Blackfen (258A Blackfen Rd, Blackfen, Sidcup DA15 9NA)
Our shops opening on 12 April will be accepting donations. Please read the rules about donating  goods before visiting our shops.
The safety of our staff, volunteers and customers is paramount to us. We are using the advice given to us by the government, health and safety officers, as well as our HR colleagues to ensure all plans are implemented in a way that gets us back to supporting you into our shops whilst offering the protection to all of us. We have implemented new safe trading procedures in our shops, and we would ask our customers to please abide by the restrictions in place. Our teams are working to help you be safe as you shop but this will involve everyone being patient and supportive. 
We will continue to follow the below guidelines:
Social distancing is still a necessity. We will therefore need to limit the number of customers in the shop, ensure we are taking donations in a safe way and encouraging everyone to respect the social distancing guidance once inside our shops.  
Safe payment methods (we would appreciate you paying with contactless please)  
Cough guards/Masks
Sanitiser units
Reminder to customers to ensure you keep your distance 
Donation at our shops 
Without your donations, our shops would not be able to function, and it is your donations that help us provide hospice care and support to families facing life limiting illness in Kent. 
We can now receive your donations but there are a few additional rules that we must all follow. If these rules are not followed, we may have no choice but to close our shops and that will affect our income, so your support is appreciated.  
1. Where can I donate goods?
The shops that are open are now able to receive donations. You can bring your donations to:- 
Crayford (134 Crayford Road, DA1 4ES)
Swanscombe (44 High Street, DA10 0AB)
Northfleet (Pelham Road South, DA11 8RB)
Bexley (18-20 High Street, DA5 1AD)
Bexleyheath (169 Broadway, DA6 7ES)
Dartford Priory Centre (Unit 58 The Priory Centre, DA1 2DL)
Welling ( 5 Upper Wickham Lane, DA16 3AA)
The shops mentioned above are able to accept donations from Monday to Sunday, between 10am and 4pm.
Except for Northfleet shop which will be open until 6.30 pm  
Please do not leave donations at our shops overnight or outside of these times as it will make the shops non-compliant with government direction and will mean the shop will not be able to open.
Furniture line
Due to government guidance, we’ve had to change the way we operate by introducing some restrictions:
If you answer ‘yes’ to both questions, then please call us on 01322 626 502 to arrange collection.
1. Is everyone in your household free of COVID-19 and the symptoms?
2. Are you able to leave the items outside the house on the day for collection?
The above restrictions are all part of safe trading and we will update this page if they change.  
We are expecting to be busy so bear with us whilst we adjust our way of working to keep everyone safe. 
 2. What can I donate?
We are happy to receive all your donations that we are able to sell in our shops. However, we are unable to take any damaged, soiled or broken items as we do not have the space anymore and the shop manager will have to refuse your donation.
We are unable to accept the following items during this new phase of trading:
  • NO furniture delivered to the shop. If you do have furniture you would like to donate to us, please call 01322 626 502 to arrange collection.
  • NO large items, everything must fit on a shelf or a hanger.
  • NO Books / CDs / DVDs / games, as we are unable to make sure they are cleaned prior to selling
Our vans and collections will be back to work on the 12th , but please bear with us as there might be a slight delay, as we anticipate that we will be very busy. Please call 01322 626 502 to arrange collection.
           -NO prohibited items. Please see the list below
List of prohibited items
Animal fur coats or garments
Weapons or firearms
Sharp knives
Children’s car seats and booster seats
Gas appliances/paraffin heaters 
Soft toys
Upholstered furniture without a fire label (Must comply with the furniture and furnishings regulations 1988 and have the relevant label attached or predate 1950) 
Candles without safety label
Computer hard drives 
4 wheeled mobility scooters
Pierced earrings
Wheelchairs/ disability equipment
Prescription glasses
Flammable items, fire lighters, fireworks etc.
Solvent and solvent based products
Pornographic or pirated DVDs
DVDs with an age rating must not be sold to any one underage
Children’s garments with a draw string
Cots, cot mattresses, Moses baskets
Consumables, food, alcohol
Ivory (unless it predates 1900)
Goods with other charity logos on
Nightwear without a flammable label
Any counterfeit items
 3. How can I donate?
Donations can be delivered any time of the day in those shops which will be open from the 12th April. If a shop is very busy there might be a slight delay in accepting your donations.
Please do not leave your things outside the shop without talking to a member of the team first, this may cause us to be left in an unsafe environment and could lead to the shop closure.
We thank you enormously for all your continued support and appreciate that these are challenging times for everyone while we try and establish a safe trading environment for all.
We will review our processes regularly and in line with any changes to government advice and place on our website. If you have any questions, please email Ben Alonso, Director of Income Generation.

Thank you for supporting ellenor during this diffcult time.