ellenor supports patients and families every step of the way - with inpatient care, hospice-at-home services and bereavement support. During the inspection, ellenor provided inpatient care for up to eight patients, along with hospice-at-home and care home support for adults. Its new Wellbeing Centre also offered services such as bereavement support, falls prevention, seated exercise, gardening, yoga, arts and crafts and help with managing breathlessness. In addition, ellenor provides clinical nursing support to children and young people in the community, helping them stay in familiar surroundings with their families.
Inspectors praised ellenor’s staff for going “above and beyond” to meet individual needs and wishes particularly at the end of life. People were treated with kindness, compassion and dignity, and staff respected their privacy. The CQC also commended ellenor’s strong focus on inclusion and cultural understanding as well as its proactive work to reduce health inequalities and reach underrepresented communities.
Leaders and staff at ellenor were described as visible, supportive, and committed to fostering a strong learning culture. Staff were praised for their dedication to improvement, openness to feedback, and strong teamwork across the service.