Wendy Lidbury-Bunsell started at hospice charity, ellenor, 14 years ago as an Admin Assistant and hasn’t looked back since. She soon progressed to being the PA to the Head of Support Services, and in 2008 took on her current role as Facilities and Procurement Co-ordinator. Her hard work and dedication ensure the smooth, uninterrupted daily running of hospice services.
“I could never think of working for a corporate organisation again. I feel very passionate about ellenor and what we do, and extremely proud to be part of what the hospice stands for.”
The list of Wendy’s responsibilities at ellenor is impressive indeed. She was asked to complete a hand-over document recently in case she was unable to work due to Covid restrictions, and it was 20 pages long!
Procurement, contract negotiations, contractor management, maintenance, repairs and leasehold improvements are all part of Wendy’s busy remit. She manages the charity’s fleet of vehicles, co-ordinates its medical device assets and is responsible for emergency action planning.
For the past twelve months, an overhaul of medical devices has taken up the majority of her time. Vital equipment like nebulisers, syringe drivers, beds, hoists, and thermometers all needed to be properly maintained. The health and safety aspect of Wendy’s job is paramount.
On top of an ever-changing and fluctuating workload, the pandemic has led to a completely different way of working for Wendy and her colleagues at ellenor.
One Big Family
She said: “Walking around the ward and checking the facilities used to be a big part of my role, but now only our maintenance supervisor has access as we are restricting movements around the building.
“We’re like a big family here, so it was particularly difficult for staff who were furloughed or working from home. Those of us who were still coming in felt like we were rattling around, although we have all got to know each other really well.
“We were all used to meeting patients and getting to know them and their families, and there were always groups for day patients. There was always something going on. Luckily, our Wellbeing Services are slowly returning to the hospice.”
As well as ensuring the hospice buildings in Northfleet are secure and well maintained, Wendy is responsible for the Swanscombe office and ellenor’s 13 retails shops including Special Treats located in Darent Valley Hospital.