Many of ellenor’s referrals come from healthcare professionals, but it is also easy to contact the hospice yourself and get access to the services you need. You can do this online, by phone or by visiting the hospice in Northfleet.
Head of Wellbeing Andy Lowden is especially keen for patients and their families to know exactly how much his team has to offer – from complementary therapies and seated exercise classes to floristry and painting. Many of these classes are also open to members of the community.
He said: “It’s great for people to feel part of the community and part of the human race. At ellenor you are surrounded by everyday people just having fun. You become part of the ellenor family, and we will help you to achieve the things you want to achieve.”
Am I eligible for hospice services?
If you have been referred by a healthcare professional, you are likely to be somebody who has been diagnosed with a life-limiting condition. This is likely to be for pain/symptom control, psycho-social support, spiritual support or end-of-life care and decision-making.
But ellenor also offers a whole raft of other services aimed at helping patients, their carers, and their families. Thanks to grants and fundraising by the local community, these services are free of charge, and you do not need to be referred by a healthcare professional
Probably the easiest way to make an initial approach and find out more about what ellenor can offer is to fill in the online form. All you have to do is go to the website www.ellenor.org and click the Contact Us button. There you will find a simple form asking for your name and contact details plus a brief description of your needs.
You can ring the hospice on 01474 320007 where you will either be put through to the relevant department, or you will be asked for your contact details so someone can get back to you as soon as they are available.
You are welcome to come into the hospice reception area in Coldharbour Road, Northfleet, where you will be greeted by a front of house volunteer or member of staff. They will be happy to talk to you about your needs and take your contact details.
Dealing with your request
Once ellenor has received a request for help or advice, a member of staff will contact you to find out how they can help. They will ask for contact, next of kin and GP details. Then they will find out what support is needed and forward you the relevant forms.
Andy said: “People might want clinical support from our nursing teams, help with their finances or to meet our Chaplain. Or maybe they would like support from our Wellbeing team – perhaps counselling. They may need family support or have been bereaved.”