Salary: £10,338.99 per annum

Location: Gravesend

Hours:  16 Hours per week, Monday to Friday

Join ellenor as an E-Commerce Assistant – Help Drive Our Digital Growth

Are you an experienced E-Commerce Assistant looking for a new challenge and the opportunity to grow your career?

At ellenor, a leading hospice charity based in Gravesend, we are seeking a skilled and proactive E-Commerce Assistant to support and enhance our online operations. In this role, you’ll bring your experience in e-commerce and multi-site management to help drive performance, support teams across multiple locations, and contribute to our strategic goals.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Your Key Responsibilities:

• Collaborate with the Warehouse Manager to set and manage the annual ecommerce budget, taking corrective action where needed
• Support our retail shops, ensuring alignment with strategic plans and compliance with internal policies
• Monitor and evaluate e-commerce performance across platforms
• Oversee ecommerce systems and databases, ensuring data integrity and operational efficiency

What we’re looking for:

• Proven experience supporting remote or multi-site teams, including setting and monitoring objectives
• Experience in managing and supporting budgets
• Strong understanding of e-commerce operations, ideally within a charitable or voluntary sector context
• Excellent customer service and communication skills
• Strong organisational skills and the ability to prioritise and manage workloads effectively

Join us a make a real difference through your digital expertise.

UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

For informal enquiries please contact HR on 01474 320007

Application deadline: 6 July 2025

Interviews will be conducted on 11 July 2025

Salary: £14,539.20 per annum

Location: Gravesend

Hours:  22.5 Hours per week, Monday to Friday

Join ellenor as an E-Commerce Assistant – Help Drive Our Digital Growth

Are you an experienced E-Commerce Assistant looking for a new challenge and the opportunity to grow your career?

At ellenor, a leading hospice charity based in Gravesend, we are seeking a skilled and proactive E-Commerce Assistant to support and enhance our online operations. In this role, you’ll bring your experience in e-commerce and multi-site management to help drive performance, support teams across multiple locations, and contribute to our strategic goals.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Your Key Responsibilities:

• Collaborate with the Warehouse Manager to set and manage the annual ecommerce budget, taking corrective action where needed
• Support our retail shops, ensuring alignment with strategic plans and compliance with internal policies
• Monitor and evaluate e-commerce performance across platforms
• Oversee ecommerce systems and databases, ensuring data integrity and operational efficiency

What we’re looking for:

• Proven experience supporting remote or multi-site teams, including setting and monitoring objectives
• Experience in managing and supporting budgets
• Strong understanding of e-commerce operations, ideally within a charitable or voluntary sector context
• Excellent customer service and communication skills
• Strong organisational skills and the ability to prioritise and manage workloads effectively

Join us a make a real difference through your digital expertise.

UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

For informal enquiries please contact HR on 01474 320007

Application deadline: 6 July 2025

Interviews will be conducted on 11 July 2025

Salary: £10,338.99 per annum

Location: Swanley

Hours: 16 Hours per week, Working Wednesday, Thursday and Saturday

Do you have great customer service, a friendly and approachable manner and retail management experience? If so, we are looking for someone just like you!

As an Assistant Manager, you will have a background in retail and experience in the retail environment. You will work alongside the Shop Manager to manage staff and volunteers, drive sales to achieve strategic objectives and targets as well as assist in recruitment, training and cash management.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Collaborating with the Shop Manager and Head of Retail to run the shop
• Ensure your team is delivering as per the strategic plan and in line with company policies and procedures
• Monitor and evaluate the performance of the shop
• Oversee retail property management matters, ensuring compliance and maintenance of property databases

Essential requirements of the role include:

• Proven experience in managing, supporting and resourcing a team through setting and monitoring objectives and targets
• Proven experience in managing budgets
• A good understanding of retail management and the challenges of working within the voluntary sector

UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

For informal enquiries please contact 01474320007

Application deadline: 6 July 2025

Interviews will be conducted on 11 July 2025

Salary: £14,539.20 per annum

Location: Crayford

Hours: 22.5 Hours per week, Working Monday to Sunday

Do you have great customer service, a friendly and approachable manner and retail management experience? If so, we are looking for someone just like you!

As an Assistant Manager, you will have a background in retail and experience in the retail environment. You will work alongside the Shop Manager to manage staff and volunteers, drive sales to achieve strategic objectives and targets as well as assist in recruitment, training and cash management.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Collaborating with the Shop Manager and Head of Retail to run the shop
• Ensure your team is delivering as per the strategic plan and in line with company policies and procedures
• Monitor and evaluate the performance of the shop
• Oversee retail property management matters, ensuring compliance and maintenance of property databases

Essential requirements of the role include:

• Proven experience in managing, supporting and resourcing a team through setting and monitoring objectives and targets
• Proven experience in managing budgets
• A good understanding of retail management and the challenges of working within the voluntary sector

UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

For informal enquiries please contact 01474320007

Application deadline: 6 July 2025

Interviews will be conducted on 11 July 2025

Supporter Care Administrator

Salary: £25,719 to £26,496 (depending on experience)

Hours:  26 hours per week

Location: ellenor, Gravesend, Kent, DA11 7HQ.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

Are you friendly, approachable, and detail-oriented? If so, we’d love for you to join our Fundraising Team at ellenor!

As a Supporter Care Administrator, you’ll be a key part of our mission, helping our community raise vital funds for ellenor. We’re looking for a proactive problem solver with strong attention to detail—someone who thrives working with data and is confident using Microsoft Excel.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

If you're ready to embark on a challenging yet rewarding journey in a dynamic and supportive environment, we encourage you to apply today!

Key Responsibilities of the role include:

• Serving as the first point of call for supporter inquiries through phone, post, or email.
• Importing and accurately recording data from multiple sources.
• Collaborating within a team to manage the weekly lottery and ad hoc raffle administration.
• Prioritising that our supporters are at the heart of all that we do and ensuring they feel valued.

 Essential requirements of the role include: 

• Strong written English skills, with the ability to compose professional emails and draft thoughtful thank-you letters.
• Exceptional I.T. skills, including advanced proficiency in Excel, Word, Outlook, and technical ability to use databases such as Salesforce, Donorflex, Raiser’s Edge, or similar.
• Strong customer service orientation, demonstrated through experience in customer/supporter services and effective communication via phone, post, and email.
• Proven ability to process and check data accurately and consistently, with experience in data entry on a CRM database.
• Ability to quickly pick up new processes and tasks, coupled with the capability to manage a varied workload independently.

This post is subject to UK DBS clearance.

 UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

How to apply:

Submit a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

For informal enquiries, please contact Sue Piper on sue.piper@ellenor.org  

We reserve the right to close this position should we receive a good response; therefore, it is advisable to apply early.

The interview process will be ongoing.

At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.

Salary: £12,732.80 per annum

Location: Darent Valley Hospital

Hours: 20 Hours per week, Working 4 days per week, Monday to Sunday

Do you have great customer service, a friendly and approachable manner and retail management experience? If so, we are looking for someone just like you!

As an Assistant Manager, you will have a background in retail and experience in the retail environment. You will work alongside the Shop Manager to manage staff and volunteers, drive sales to achieve strategic objectives and targets as well as assist in recruitment, training and cash management.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Collaborating with the Shop Manager and Head of Retail to run the shop
• Ensure your team is delivering as per the strategic plan and in line with company policies and procedures
• Monitor and evaluate the performance of the shop
• Oversee retail property management matters, ensuring compliance and maintenance of property databases

Essential requirements of the role include:

• Proven experience in managing, supporting and resourcing a team through setting and monitoring objectives and targets
• Proven experience in managing budgets
• A good understanding of retail management and the challenges of working within the voluntary sector

UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

For informal enquiries please contact 01474320007

Application deadline: 14 July 2025

Interviews will be conducted on 21 July 2025