As a member of our Catering team, your main duties will be to prepare and cook a variety of meals for patients, relatives, staff and the general public and to assist with functions that the hospice sites require. This role can be very physically demanding.

 Internal Key relationships

• Inpatient ward
• Facilities Team
• Senior management
• Volunteers

External Key relationships

• Cash Register Supply Co - CRS
• Acopia
• Infinity

Duties and Responsibilities:

The duties outlined below are not definitive and may be changed in accordance with the needs of the organisation.

Operational Responsibilities:

• To prepare, cook and serve meals throughout the day, including breakfast, lunch and supper for patients, visitors, and staff, this will involve direct patient contact. A good understanding of basic cooking is essential. (i.e.: cooking with fresh individual ingredients as opposed to packets or jars).
• To assist with helping to develop new menu options that accommodate the requirements of a diverse population, also any special dietary requirements.   
• To assist with preparation of items sold through ellenor outlets.

• To assist at special functions at the Hospice’s sites as directed.
• To assist with any scheduled catering cleaning duties as directed.
• To participate in activities organised with other teams such as the Children’s Team.
• To assist with cover of catering duties on weekends and Bank Holidays as part of a rota system.

• To be responsible for following safe working practices and to follow all Health & Safety, Food Regulations 1995 and HACCP guidelines.

To assist with ordering supplies within pre agreed budgets in the absence of the Catering Manager

Senior Individual Giving Officer

Salary: £26,761 – £30,094 (dependant on experience)

Location: ellenor Hospice, Gravesend DA11 7HQ combined with hybrid working

Hours:  37.5 Hours per week

Opportunity for a Senior Individual Giving Officer to join Team ellenor.

The postholder will build strong relationships within the community we serve, be a collaborative team player, and contribute to growing and developing ellenor’s diverse Individual Giving programme.

Working closely with the Individual Giving Manager, the Senior Individual Giving Officer will lead several key fundraising activities. While the Individual Giving Manager holds overall budget responsibility, the postholder will work towards income targets and lead on cash appeals, raffles, and the in-memoriam appeal. They will also support the acquisition and retention of our valued lottery players and regular donors, ensuring fundraising asks and supporter journeys are well-timed and tailored to different audiences.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Lead donor recruitment and development campaigns across print and digital, aligned with strategy, budget, and deadlines.
• Assist the Individual Giving Manager in planning and delivering the annual programme, including project management and recommendations.
• Coordinate daily with internal teams and external suppliers, from brief to final delivery.
• Monitor and report on campaign KPIs to guide planning and improve results.
• Support budgeting and reforecasting for the Individual Giving programme.
• Manage existing initiatives (e.g., appeals, in-memory) to maximise donor income.
• Deliver stewardship activities through mailings and digital engagement.
• Plan and run integrated direct marketing campaigns.
• Set and track KPIs, using data to optimise performance.
• Support donor phone campaigns (retention, upgrades, reactivation).
• Prepare data briefs for segmentation and collaboration.
• Lead key campaigns like the annual “Lights of Love.”
• Develop campaign project plans with milestones and resource needs.
• Communicate with supporters via email and phone professionally and empathetically.
• Line manage the Individual Giving Officer, providing direction, objectives, and regular reviews.

Essential requirements of the role include:

• Educated to GCSE level or equivalent qualification, including Maths and English at Grade C or above.
• Demonstrable experience in an Individual Giving or fundraising role.
• Proven experience in producing data-driven reports and insights for internal stakeholders.
• Experience in line management and leadership responsibilities.
• Proven experience in successful donor acquisition and direct marketing.
• Experience in devising and implementing campaigns, direct marketing copy and producing high-quality, successful marketing materials.
• Experience managing and maintaining accurate data or customer records.
• Experience of working within a charity, hospice or volunteer organisation (Desirable)
• Familiarity with data protection legislation and GDPR compliance in relation to personal data

This post is subject to DBS clearance.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

Salary: £4,846.40 - £5,067.80 per annum (dependant on skills and experience)

Hours: Every Saturday & a share of Bank Holidays

Location: Gravesend, DA11 7HQ

Are you friendly, approachable, and confident in admin and customer service? We’re looking for someone like you!

As an Administrator on our Inpatient Ward in Gravesend, you'll support both clinical and non-clinical teams, handle queries and calls, and manage a shared inbox. The role requires resilience and professionalism in sensitive situations.

You’ll work every Saturday as well as some Bank Holidays, following an annual rota (some flexibility available). Paid weekday training and shadowing are provided. This is a site-based role, so please ensure you're comfortable working on the Ward before applying.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key responsibilities of the role include:

• Entering and extracting information via the patient electronic records system.
• Managing queries relating to the administration team.
• Scanning, filing and printing as required.
• Taking calls and recording patient information
• Completing statutory and mandatory training

Essential requirements:

• You will be a team player able to adapt to changing work practices.
• Strong attention to detail as accuracy is a key requirement of the role.
• Strong verbal and written communication skills are essential for effectively supporting the role.
• A background in administration

This post is subject to a Standard DBS clearance.

This position could be open to a job share, however, applications from those who are able to cover every Saturday will be prioritised.

UK Immigration:
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, which do not require sponsorship as a Skilled Worker now or in future.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

For informal enquiries, please contact Nicole Blacker, Deputy Head of Clinical Admin Team, on 01474 320007.

Closing date:  27 July 2025

Interviews will take place on 5 August 2025

Part Time Catering Assistant

Salary: £12.21 per hour.  Pay Point 6

Hours: 20 hours per week, Monday – Friday, 2pm – 6pm

Flexible working in the kitchens

Location: Hospice, ellenor, Coldharbour road, DA11 7HQ

ellenor is looking for an experienced catering assistant to join the hospice. You will be part of a skilled catering team, operating 365 days per year delivering high quality service to our patients, staff and visitors.

Good wholesome food is fundamental to providing quality end-of-life care, and we are looking for an applicant with the passion and drive to deliver a catering service of the very highest standards.

Duties will include food preparation, cooking, cleaning, liaising with customers, staff and most importantly with patients directly regarding their meal requirements. You will also assist in preparing meals & snacks for our in-house café.

You should have a “can do attitude”, excellent interpersonal skills and the ability to work alone but also as part of a busy team.

This is an exciting time to join an outstanding and much valued charity and help us achieve our vision.

The post is subject to a DBS clearance.

We place great value on staff support and wellbeing and offer a benefit scheme. Members of the NHS Pension Scheme can transfer their pension providing they have contributed within the last 12 months.

Key Responsibilities of the role include:

• Collaborate with the wider Hospice team to cook meals for patients and customers
• Prepare and cook fresh food on a daily basis

Essential requirements:

• Proven experience in cooking or working in a kitchen environment
• Excellent customer service skills
• Good organisation and planning skills with the ability to manage and prioritise workload.
• Demonstrable experience of catering skills from either a Residential or Care Home setting, home cooking skills.

How to apply:  

By application form either online, downloadable from our website or by submitting a CV and cover letter to HR@ellenor.org.

CV’s without a cover letter will not be considered.

Application Deadline: Monday 21^st July 2025

Interviews will take place on Wednesday, 30^th July 2025

Volunteer Co-Ordinator (Part-Time)

Salary: £26,761 – 30,094 Pro-rata

(Depending upon experience)

Hours:  22.5 hours per week 

Location: ellenor Hospice, Gravesend DA11 7HQ and Hybrid Working

Are you passionate about building meaningful relationships, using creativity to solve problems and want to deliver a meaningful experience for our volunteers? 

If so, this could be the role for you!

We are currently seeking a Volunteer Co-Ordinator to join our team at ellenor.  Volunteers play a pivotal role in supporting every aspect of our work with hundreds of individuals generously volunteering their time, skills and passion.  We are seeking a positive and enthusiastic individual with the ability to build connections with a diverse range of people through exceptional interpersonal skills and empathy.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Develop a volunteering strategy to support us in our aim to meet ellenor’s increasing needs.
• Actively working with teams to identify needs and create roles to market and advertise appropriately.
• Be the first point of contact for volunteering enquiries and applications, ensuring a seamless onboarding process.
• Support Managers with co-ordinating opportunities within their directorate.
• Deliver volunteer training and inductions.
• Work collaboratively to deliver a calendar of activities for volunteers to engage in.

Essential requirements of the role include:

• Top of Form
• As an experienced volunteer co-ordinator, you will have exemplary interpersonal skills with the ability to deal with a diverse range of people and be able to quickly develop positive and trustworthy relationships.
• You’ll be a confident and credible communicator with a positive attitude and experience of working within a sensitive environment.
• A confident user of Microsoft products and databases with demonstrable skills in analysing and interpreting information, producing reports and an excellent attention to detail.
• You will have experience of supporting and coaching others with prompt and effective advice on volunteer supervision and performance management. You should also be committed to your own continuous personal and professional development.

This post is subject to Standard DBS clearance.

UK Immigration:
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, which do not require sponsorship as a Skilled Worker now or in future.

How to apply:

By application form, either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CVs without a cover letter will not be considered.