ellenor

Coldharbour Road
Northfleet
Gravesend
Kent
DA11 7HQ

Our site is fully equipped with facilities for wheelchair users, with step-free access, wide, push-to-enter doors, toilets and lifts.

Get in touch

Call us: 01474 320007

General enquiries

For general enquiries email us at info@ellenor.org

Fundraising and donation enquiries

For fundraising and donation enquiries email us at fundraising@ellenor.org

Patient-sensitive Information

Please note that patient sensitive information shouldn't be sent to any of the above email addresses. Any patient-sensitive information should be sent to TELH.Clinical-Admin@nhs.net

Send us a message

Simply complete the form and we'll get back to you as soon as we can.

Visit us

Why not pop in and visit us at our hospice in Gravesend.

Travelling by bus:

Nearest bus route: Northfleet Oaklands Road or Coldharbour Road.

From Ebbsfleet International Station (Stand Stop B):

• Take 483 bus for Northfleet Oaklands Road. Approx. 17 minutes (Walk for 4 minutes).
• Take 481 bus for Northfleet Packham Road. Approx. 23 minutes (Walk for 12 minutes).

From Northfleet Train Station:

• Take 480 towards Riverview Park and change at Gravesend train station and then catch the 483 towards Northfleet Oaklands Road. Approx. 33 minutes

From Gravesend Train Station:

• Take 483 bus for Northfleet Oaklands Road (Approx. 14 minutes)
• Take 308 bus for Gravesend Chalky Bank (Approx. 18 minutes)

Travelling by car:

From M25 – exit at Junction 2, Darenth Interchange, join A2 towards Canterbury/Dover.

From A2 – exit at Gravesend Central junction. Take the first exit at both the first and second roundabouts. At the Morrisons Superstore roundabout, go straight ahead and our entrance is on the first right.

From coast/Canterbury take M2/A2 towards London.From A2 – exit at Gravesend Central Junction. Take third exit at first roundabout, first exit (straight over) at second roundabout, then first exit at third roundabout. At the Morrisons Superstore roundabout, go straight ahead and our entrance is on the first right.

Car park: Please use the Morrisons free car park (for up to two hours) and cross the road on foot through the exit by the road – there’s a ramp for wheelchair users.

Visitors to Inpatient Ward

Current visiting restrictions as below.

• No visitors before 10am to allow patients time to wash and dress at their pace in the morning
• No visitors during protected meantime (12-2)
• Visiting will be from 10am to midday, then 2pm to 8pm
• Only 2 visitors at the bedside at a time.
• As always the exception is patients who are End of Life –the nursing staff will have a separate discussion with the patient and their family/ friends to ensure visiting is supported around their needs and wishes.
• Masks are not mandatory, however will be available for those that wish them
• We will be closely monitoring COVID cases both locally and amongst staff and patients. If we see a rise in cases of COVID amongst staff or patients we may revert to masks being mandatory again.
• We politely request that visitors do not go into other patients rooms.
•  Staff will ensure that visitors know how to use the call bell if they need anything.
• On leaving the Ward, visitors must wash their hands again with soap and water for at least 20 seconds before leaving and then again as soon as arrive home.
• As an organisation, ellenor is keen to support patients to stay in touch by enhancing family liaison arrangements to provide updates to the next of kin, and this will be provided by a daily telephone call from a clinician if the next of kin is unable to visit.

 There is restricted car parking  for visitors to use . Visitors can park in Morrissons car park for up to 3 hours free of charge. Large families may need to take it in turns at the bedside; the family room / conservatory, quiet room and ‘The Green’ may be used for waiting by family members when not in use.  The front door is locked between 9pm and 9am. Those wishing to visit outside of these times, should ring the bell outside of reception.