Online Application Form

Supporter Care Administrator

Salary: £22,838

Hours: 37.5 (Flexible Working considered)

Location: Swanscombe, DA10 0AB

Do you pride yourself on being friendly, approachable, and detail-oriented? If so, we're looking for someone just like you to join our Fundraising Team at ellenor!

As a Supporter Care Administrator, you'll play a vital role in our mission by assisting our community in raising essential funds for ellenor. We're seeking a skilled problem solver with a keen eye for detail, someone who can confidently navigate data and excel in Microsoft Excel.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community.

At ellenor we value inclusivity, we are focused on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

If you're ready to embark on a challenging yet rewarding journey in a dynamic and supportive environment, we encourage you to apply today!

Key responsibilities of the role include:

1. Serving as the first point of call for supporter inquiries through phone, post, or email.
2. Importing and accurately recording data from multiple sources.
3. Collaborating within a team to manage the weekly lottery and ad hoc raffle administration.
4. Prioritising that our supporters are at the heart of all that we do and ensure they feel valued.

Essential Requirements:

1. Proficient in written English capable of responding to supporter emails and writing thank you letters.
2. Exceptional I.T. skills, including advanced proficiency in Excel, Word, Outlook, and technical ability to use databases such as Salesforce, Donorflex, Raiser’s Edge, or similar.
3. Strong customer service orientation, demonstrated through experience in customer/supporter services and effective communication via phone, post, and email.
4. Proven ability to process and check data accurately and consistently, with experience in data entry on a CRM database.
5. Ability to quickly pick up new processes and tasks, coupled with the capability to manage a varied workload independently.

For informal inquiries, please contact Katie Cotton at 01322 626 509 or katie.cotton@ellenor.org.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org , CV’s without a covering letter will not be considered.

Application deadline: April 23, 2024

Interviews will be conducted during the week of April 29, 2024.

ellenor is an equal opportunities employer committed to creating a fair and inclusive workplace where everyone is treated with respect and without discrimination.

Shop Manager

                            Salary: £ 18,162.86 - £18,992.51 (Depending on Experience)

Hours: 30 hours per week

Monday to Sunday working 4 out of 7 days per week.

Location: Rochester, ME1 1LD

Do you have great customer service, a friendly and approachable manner and retail experience? If so, we are looking for someone just like you!

As a Manager, you will have a background in retail and be able to prioritise a changing workload. You will work with a team of volunteers to achieve targets.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key responsibilities of the role include:

1. Maintaining high levels of standards within the store.
2. Sorting donations, pricing and displaying products.
3. Cash handling, and banking duties.
4. Managing volunteers, staff, and daily tasks.
5. Training staff and volunteers on correct procedures.
6. Supporting other sites and events as required.

Essential requirements:

• Experience managing a team and staff in a retail background.
• Previous keyholder responsibilities
• Cash management experience.

For informal inquiries, please reach out to Stella Blagrove at 01474 320007.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

Application deadline: 3 May 2024

Interviews will be conducted on 10 May 2024.

ellenor is an equal opportunities employer committed to creating a fair and inclusive workplace where everyone is treated with respect and without discrimination.

            Assistant Manager

             Salary: £ 13,420.84

               Hours: 22.5 hours per week

                Location: Rochester, ME1 1LD

Do you have great customer service, a friendly and approachable manner and retail experience? If so, we are looking for someone just like you!

As an Assistant Manager, you will have a background in retail and be able to prioritise a changing workload. You will work alongside the shop manager to manage staff and volunteers, drive sales to achieve targets and assist in recruitment, training, cash management and managing volunteers.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity, and are focused on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key responsibilities of the role include:

1. Maintaining high levels of standards within the store.
2. Sorting donations, pricing and displaying products.
3. Cash handling, and banking.
4. Managing volunteers and daily tasks.

For informal inquiries, please reach out to Stella Blagrove at 01474 320007.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org , CV’s without a cover letter will not be considered.

Application deadline: 3 May 2024

Interviews will be conducted on 10 May 2024.

    Assistant Manager

     Salary: £ 13,420.84

       Hours: 22.5 hours per week

         Location: Crayford, DA1 4ES

Do you have great customer service, a friendly and approachable manner and retail experience? If so, we are looking for someone just like you!

As an Assistant Manager, you will have a background in retail and be able to prioritise a changing workload. You will work alongside the shop manager to manage staff and volunteers, drive sales to achieve targets and assist in recruitment, training, cash management and managing volunteers.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity, and are focused on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key responsibilities of the role include:

1. Maintaining high levels of standards within the store.
2. Sorting donations, pricing and displaying products.
3. Cash handling, and banking.
4. Managing volunteers and daily tasks.

For informal inquiries, please reach out to Stella Blagrove at 01474 320007.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org , CV’s without a cover letter will not be considered.

Application deadline: 26 April, 2024

Interviews will be conducted on 6 May, 2024.

Shop Manager

                            Salary: £ 18,162.86 - £18,992.51 (Depending on Experience)

Hours: 30 hours per week

Monday to Sunday working 4 out of 7 days per week.

Location: Swanley. BR8 7TL

Do you have great customer service, a friendly and approachable manner and retail experience? If so, we are looking for someone just like you!

As a Manager, you will have a background in retail and be able to prioritise a changing workload. You will work alongside the shop manager to drive sales to achieve targets and assist in recruitment, training, and managing volunteers.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

 Key responsibilities of the role include:

1. Maintaining high levels of standards within the store.
2. Sorting donations, pricing and displaying products.
3. Cash handling, and banking duties.
4. Managing volunteers, staff, and daily tasks.
5. Training staff and volunteers on correct procedures.
6. Supporting other sites and events as required.

Essential requirements:

• Experience managing a team and staff in a retail background.
• Previous keyholder responsibilities
• Cash management experience.

For informal inquiries, please reach out to Stella Blagrove at 01474 320007.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.

Application deadline: 29 April 2024

Interviews will be conducted week commencing on 6 May 2024.

     Assistant Manager

     Salary: £ 13,420.84

        Hours: 22.5 hours per week

         Location: Swanley, BR8 7TL

Do you have great customer service, a friendly and approachable manner and retail experience? If so, we are looking for someone just like you!

As an Assistant Manager, you will have a background in retail and be able to prioritise a changing workload. You will work alongside the shop manager to manage staff and volunteers, drive sales to achieve targets and assist in recruitment, training, cash management and managing volunteers.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity, and are focused on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key responsibilities of the role include:

1. Maintaining high levels of standards within the store.
2. Sorting donations, pricing and displaying products.
3. Cash handling, and banking.
4. Managing volunteers and daily tasks.

For informal inquiries, please reach out to Stella Blagrove at 01474 320007.

How to apply:

By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org , CV’s without a cover letter will not be considered.

Application deadline: 29 April 2024

Interviews will be conducted week commencing 6 May, 2024.