Supporter Care Administrator
Salary: £22,838
Hours: 37.5 (Flexible Working considered)
Location: Swanscombe, DA10 0AB
Do you pride yourself on being friendly, approachable, and detail-oriented? If so, we're looking for someone just like you to join our Fundraising Team at ellenor!
As a Supporter Care Administrator, you'll play a vital role in our mission by assisting our community in raising essential funds for ellenor. We're seeking a skilled problem solver with a keen eye for detail, someone who can confidently navigate data and excel in Microsoft Excel.
ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community.
At ellenor we value inclusivity, we are focused on providing high-quality services with compassion and care.
We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.
If you're ready to embark on a challenging yet rewarding journey in a dynamic and supportive environment, we encourage you to apply today!
Key responsibilities of the role include:
- Serving as the first point of call for supporter inquiries through phone, post, or email.
- Importing and accurately recording data from multiple sources.
- Collaborating within a team to manage the weekly lottery and ad hoc raffle administration.
- Prioritising that our supporters are at the heart of all that we do and ensure they feel valued.
Essential Requirements:
- Proficient in written English capable of responding to supporter emails and writing thank you letters.
- Exceptional I.T. skills, including advanced proficiency in Excel, Word, Outlook, and technical ability to use databases such as Salesforce, Donorflex, Raiser’s Edge, or similar.
- Strong customer service orientation, demonstrated through experience in customer/supporter services and effective communication via phone, post, and email.
- Proven ability to process and check data accurately and consistently, with experience in data entry on a CRM database.
- Ability to quickly pick up new processes and tasks, coupled with the capability to manage a varied workload independently.
For informal inquiries, please contact Katie Cotton at 01322 626 509 or katie.cotton@ellenor.org.
How to apply:
By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org , CV’s without a covering letter will not be considered.
Application deadline: April 23, 2024
Interviews will be conducted during the week of April 29, 2024.
ellenor is an equal opportunities employer committed to creating a fair and inclusive workplace where everyone is treated with respect and without discrimination.